Privacy Policy
Effective Date: April 27, 2025
Welcome to LoanAssist.io (the "Website"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and interact with our virtual assistant, LoanAssist AI ("LoanAssist"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use LoanAssist.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Website includes:
Personal Data You Provide Voluntarily:
- Chat Interactions: The questions, prompts, and information you type into the LoanAssist chat interface are processed to provide you with responses. We strongly advise you NOT to share sensitive personal information like your Social Security number, bank account details, or specific financial account numbers within the chat. LoanAssist is designed for general educational purposes and does not require such information.
- Contact Information for Referral: If, during your interaction, you explicitly request to be connected with Davit Avetisyan at Southern Oaks Mortgage, Inc. and voluntarily provide contact information (such as your name, email address, or phone number) for that specific purpose, we will collect it solely to facilitate that connection.
- Feedback: Any feedback you provide about your experience with LoanAssist.
Usage Data Collected Automatically:
- Log Files: Like most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
- Interaction Data: We may collect anonymized or aggregated data about how users interact with LoanAssist to monitor and improve the service's performance, accuracy, and helpfulness.
- Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the site and improve your experience.
2. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website or LoanAssist to:
- Operate and maintain the Website and LoanAssist service
- Respond to your questions and provide the educational information you request through LoanAssist
- Analyze usage patterns to monitor and improve the Website and LoanAssist's functionality and content
- Troubleshoot technical issues and maintain the security of our systems
- Facilitate Connection: If you voluntarily provide contact information specifically to be connected with Davit Avetisyan
- Comply with legal obligations and enforce our terms of service
3. Disclosure of Your Information
We do not sell your personal information. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If required by law or to protect rights and safety
- Third-Party Service Providers: With service providers who assist in our operations
- Referral to Davit Avetisyan / Southern Oaks Mortgage, Inc.: Only when explicitly requested by you
- Business Transfers: In connection with any merger, sale, or acquisition
- Aggregated or Anonymized Data: For research and analysis purposes
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct or update your personal information
- The right to request deletion of your personal information
- The right to object to or restrict processing of your personal information
6. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: davit@loanassist.io
Phone: +1 (818) 813-2478